Thank you for shopping at inqyri.com. As a marketplace hosting multiple vendors, we strive to ensure a smooth and satisfactory shopping experience for all our customers. Please review the following refund and return policy, which applies to products sold by individual vendors on our platform.

Platform Policy:

  • inqyri.com acts as an intermediary between customers and vendors. We facilitate transactions and provide customer support to ensure satisfaction.
  • We encourage customers to carefully review product descriptions, images, and vendor policies before making a purchase.
  • If you encounter any issues with a purchase, including concerns about product quality, delivery, or discrepancies, please contact our customer support team at care@inqyri.com. We are here to assist you and will work with the vendor to resolve the issue promptly.

Vendor Policies:

  • Each vendor on inqyri.com may have their own refund and return policies. These policies are displayed on the product pages, Vendor’s profile page at “Policies” section and during the checkout process.
  • Customers are responsible for reviewing and understanding the refund and return policies of individual vendors before making a purchase.
  • If you wish to initiate a refund or return for a product purchased from a specific vendor, please follow the vendor’s stated procedures outlined in their policy.

General Guidelines:

  • The eligibility for refunds and returns, as well as the process for initiating them, may vary depending on the vendor.
  • In general, items eligible for returns must be unused, in their original condition, and returned within the vendor’s specified timeframe or within 15 days whichever is earlier.
  • Customers may be responsible for return shipping costs, depending on the vendor’s policy.
  • Refunds will be processed according to the vendor’s refund policy, typically within a specified timeframe after receiving the returned item.

Dispute Resolution:

  • In the event of a dispute between a customer and a vendor regarding a refund or return, inqyri.com will act as a mediator to facilitate communication and seek a resolution satisfactory to both parties.

Contact Us:

  • If you have any questions or concerns about our refund and return policy for the multi-vendor platform, please don’t hesitate to contact our customer support team at care@inqyri.com.